Everything you'd reasonably ask before signing up — and a few you wouldn't, but we wrote down anyway. If we didn't answer yours, there's a real human at the bottom of this page.
NotifyGrid is a cloud-based SaaS platform for sending mass SMS marketing messages. Bulk sends, two-way replies, segmentation, scheduled campaigns, templates and analytics — built specifically for barbershops, salons, nail studios and restaurants.
Local service businesses with a customer list and a phone — barbershops, hair salons, nail studios, spas, restaurants, tattoo shops, dog groomers, personal trainers, and any operator who needs to fill a daily schedule. If you have customers and a slow day, you're who we built it for.
Under five minutes from sign-up. Pay the $5 First Blast, add your first customer (or paste in a list), type your message, hit send. There's no onboarding call, no campaign builder to learn, no waiting for an account manager.
No. NotifyGrid provisions a dedicated SMS-capable number for your account automatically. Your customers see a real local number when you text them — not a five-digit short code, not a no-reply email address. They can text back, and you'll see the reply in your inbox.
Yes. Paste in your CSV, paste from a spreadsheet, or add customers one at a time. Every plan supports unlimited contacts — your full client book costs the same to store as a single customer does. The only metered resource is the number of texts you send per month.
$5 one-time First Blast (100 texts, unlimited contacts). Monthly plans are Starter $29 (600 texts), Pro $49 (1,500 texts), and Enterprise $149 (4,000 texts). Every plan includes unlimited contacts. No setup fees, no contract, cancel anytime.
All plans include: unlimited contacts, two-way reply inbox, message personalization, campaign history, delivery analytics, opt-out handling, and direct human support. Pro and Enterprise add scheduled campaigns and audience segmentation. Enterprise adds priority support and a higher monthly send volume.
Yes. Subscriptions are month-to-month with no contract. Upgrade, downgrade, or cancel from your account at any time. There's no clawback, no exit fee, and no "contact retention" gauntlet.
The $5 First Blast is non-refundable — but it's $5, and you keep the texts whether you continue or not. For monthly plans, if something is genuinely broken on our end, email james@notifygrid.com and we'll make it right. We're not in the business of holding your money hostage.
Every plan includes unlimited contacts. Your only monthly limit is the number of texts you send. Import your full customer database — 200, 2,000, or 20,000 — same plan, same price.
Yes. Customers reply to your texts and you'll see every response in a single shared inbox — no relying on a personal cell phone, no losing threads in a group SMS. You can reply back from inside NotifyGrid, and the conversation history stays organized per customer.
Yes, on Pro and Enterprise. Queue up Friday specials weeks in advance, holiday promos a month out, birthday wishes that auto-fire on each customer's birthday. The First Blast and Starter plans send immediately — Pro and up unlock the calendar.
Yes. Use @Name in your message and each customer receives a version with their own first name swapped in. Tony's text says "Hey Tony," Maria's says "Hey Maria," all from one composer. Personalization is on every plan including First Blast.
Image-attachment MMS is on the roadmap but not currently supported. Today, NotifyGrid sends SMS only — text up to 160 characters per segment. We've found that text-only campaigns get higher reply rates than image-heavy ones for local shops, so we've prioritized text quality over MMS for now.
Every plan has a built-in safety buffer — extra texts on top of your monthly limit so a single big blast doesn't get cut off mid-send. The bonus scales with the size of your customer list. You'll see it as a green section on your usage tracker; you don't need to do anything to activate it.
NotifyGrid helps you fill empty slots and bring back regulars by reaching every customer with a single text. SMS has a 97% read rate — far higher than email (21%) or organic social (5%). For local shops, one Friday afternoon text routinely fills Monday morning's book.
Yes. NotifyGrid handles TCPA basics for you: every outbound message includes opt-out instructions, every reply with STOP/UNSUBSCRIBE is honored automatically, and we never send to customers who've opted out. You're still responsible for collecting customers' consent before adding them — but we handle the technical compliance.
When a customer texts STOP, UNSUBSCRIBE, CANCEL, or QUIT, NotifyGrid immediately removes them from your active contacts and they'll never receive another message from your account. The opt-out is permanent unless they text START to re-subscribe. You'll see a quiet log of opt-outs in your dashboard so you know your list is staying clean.
Email james@notifygrid.com or text the support number in your account. NotifyGrid is founder-supported — there's no support tier, no offshore queue, no chatbot. James (the founder, the one who built it) reads and replies. Most issues get resolved within hours.
Best-effort, yes. James is one person, so we won't promise 24/7 — but the platform itself is monitored around the clock and most messages get a reply within a few hours, including evenings and weekends. For genuinely urgent issues (like a stuck send), text the support line and you'll usually hear back fast.
If your question isn't here, James reads every email and reply. No bot, no ticket queue — just an answer from the person who built the thing.
Five bucks gets you 100 texts and unlimited customers. Send your first campaign before the next slow Monday rolls around.
★ NO CONTRACT ★ CANCEL ANYTIME ★ 9 YEARS STRONG ★